Frequently Asked Questions

Everything you need to know about shopping with Haku Clothing.

What is the standard shipping timeframe?

We typically process orders within 1-2 business days. Domestic shipping takes 3-5 business days, while international orders may take 7-14 business days depending on your location.

How do I return or exchange an item?

We offer a 30-day return policy for all unworn items with original tags. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your refund or exchange.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Klarna and Afterpay.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a relaxed fit or checking the 'Fit Notes' section for specific garment advice.

Are Haku Clothing products ethically made?

Yes, we are committed to sustainability. Our garments are produced in certified factories that ensure fair wages and safe working conditions, using organic or recycled materials whenever possible.

Can I track my order in real-time?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to our tracking page to monitor your delivery's progress.